Privacy Policy

Kocre IT Services respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through our website, client portal, support workflows, and related services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information such as name, email address, phone number, company name, and job title.
• Account and portal information such as login credentials and profile details.
• Support information such as ticket contents, uploaded files, screenshots, device or platform details, and related communications.
• Billing and transactional information.
• Technical information such as browser type, IP address, device information, referring pages, timestamps, and usage activity.
• Information you submit through forms, scheduling tools, email, chat, or support channels.

2. How We Use Information

We may use information to:

• Operate the website and portal.
• Respond to inquiries and free assessments.
• Authenticate users and secure accounts.
• Provide support and manage client relationships.
• Deliver contracted services.
• Improve workflows, documentation, service quality, and internal operations.
• Detect, investigate, and prevent fraud, misuse, and security issues.
• Send administrative, service-related, billing, legal, and account notices.
• Comply with legal obligations and enforce agreements.

3. AI-Assisted Processing

We may use AI-assisted tools to help classify requests, extract structured information from files, route workflows, generate drafts, assist internal research, support knowledge retrieval, and improve operational speed.

Unless we expressly state otherwise in writing, Kocre IT Services does not use client confidential information or service data to train public AI models.

Where third-party AI providers are used as part of service delivery, they act as service providers or subprocessors in connection with the services we provide.

4. How We Share Information

We may share information with service providers and subprocessors that help us operate the business and deliver services, including providers for:

• Hosting and infrastructure
• Authentication and account management
• Storage and backups
• Communications and email
• Scheduling
• Payments
• Analytics
• AI-assisted workflow and service-delivery functions

We may also disclose information:

• To comply with law, legal process, or valid governmental requests
• To protect rights, safety, security, systems, and property
• In connection with a merger, sale, restructuring, or similar business transaction
• With your direction or consent

We do not sell personal information.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, maintain sessions, measure usage, improve performance, and understand how users interact with the site. You can control cookies through your browser settings, though some site features may not function properly if cookies are disabled.

6. Data Retention

We retain information for as long as reasonably necessary for service delivery, account management, security, legal compliance, recordkeeping, dispute resolution, backup rotation, and legitimate business purposes. After that, we may delete, archive, or de-identify the information.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect information appropriate to the nature of the information and services provided. No method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

8. Marketing Communications

If you receive promotional emails from us, you can opt out using the unsubscribe link or by contacting us. We may still send non-promotional communications relating to accounts, support, billing, security, legal notices, or active services.

9. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, or other control over your personal information. To make a request, contact us at privacy@techdeskpro.com. We may need to verify your identity before processing a request.

11. Healthcare and Other Regulated Data

If we provide services involving regulated data, including protected health information, additional contractual terms may apply, including a Business Associate Agreement where legally required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

13. Contact

For privacy questions or requests, contact:
Email: privacy@techdeskpro.com
Mailing Address: [Your Business Mailing Address]