Flat-rate, remote-first managed IT for small businesses that don’t have an internal IT team — day-to-day helpdesk, cloud administration, and managed Windows devices, all tracked through a structured support portal.
Most teams we work with have 1–20 people, run on Microsoft 365 or Google Workspace, and have been getting by with “whoever is least bad at computers.” Managed IT replaces that with a predictable monthly plan: a real ticketing portal, written scope, structured onboarding, and accountable response during business hours — without the cost of a full-time hire.
What’s included
Remote helpdesk
User issues — passwords, email, software, accounts — handled through a ticketing portal during business hours.
Microsoft 365 & Google Workspace admin
User setup, MFA, shared mailboxes, groups, permissions, and clean offboarding.
Managed Windows devices
Approved business computers connected for remote troubleshooting, inventory, update visibility, and health checks.
Onboarding & accountability
Contacts, access, and documentation tracked in writing so nothing slips through the cracks.
Kocre IT is remote-first and Windows-first, built for small businesses with 1–20 users and no in-house IT team. Support is delivered during business hours through a structured portal with human-supervised AI — fair-use, not unlimited.
Common questions
What type of businesses are a good fit?
Kocre IT is best for small businesses with 1–20 users, Windows computers, Microsoft 365 or Google Workspace, and no internal IT team. We are a strong fit for businesses that need helpdesk, account support, cloud admin, and managed Windows device support during business hours.
Do you offer unlimited support?
No. Kocre IT uses fair-use support. Monthly plans cover routine support within a reasonable usage range. If support volume is consistently above normal plan usage, we may recommend a higher plan or scoped project pricing.
Do you provide on-site support?
No. Kocre IT is currently remote-first. We support approved users, accounts, software, cloud tools, and Windows devices remotely. If an issue requires physical work, cabling, hardware repair, or on-site troubleshooting, we can help guide next steps, but that work is outside standard support.
Get a free assessment
A short, no-pressure look at your team, tools, and recurring IT pain points — ending with an honest recommendation.