Flat-rate, remote-first managed IT for small businesses that don’t have an internal IT team — day-to-day helpdesk, cloud administration, and managed Windows devices, all tracked through a structured support portal.
Most teams we work with have 1–10 people, run on Microsoft 365 or Google Workspace, and have been getting by with “whoever is least bad at computers.” Managed IT replaces that with a predictable monthly plan: a real ticketing portal, written scope, structured onboarding, and accountable response during business hours — without the cost of a full-time hire.
What’s included
Remote helpdesk
User issues — passwords, email, software, accounts — handled through a ticketing portal during business hours.
Microsoft 365 & Google Workspace admin
User setup, MFA, shared mailboxes, groups, permissions, and clean offboarding.
Managed Windows devices
Approved business computers connected for remote troubleshooting, inventory, update visibility, and health checks.
Onboarding & accountability
Contacts, access, and documentation tracked in writing so nothing slips through the cracks.
Kocre IT is remote-first and Windows-first, built for small businesses with 1–20 users and no in-house IT team. Support is delivered during business hours through a structured portal with human-supervised AI — fair-use, not unlimited.
Common questions
What type of businesses are a good fit?
Our small-team path is for 1–10 people using Microsoft 365 or Google Workspace. Managed device care is Windows-first. Complex environments and larger teams use a custom quote. Personal customers can also request one-time remote help.
Do you offer unlimited support?
No. Recurring support follows the agreed scope and fair-use terms. If demand remains unusually high, we review its cause and agree any future service or price change. We do not add surprise retroactive usage charges.
Do you provide on-site support?
Kocre IT delivers remote services. We confirm whether an issue can be handled remotely before accepting the work. A non-booting computer, failed hardware, cabling or other physical work may need local assistance and a separate scope.
Get a free assessment
A short, no-pressure look at your team, tools, and recurring IT pain points — ending with an honest recommendation.