Kocre IT
Client portalFree assessment
Now onboarding founding clients

Small-business IT support, handled remotely.

Helpdesk, Microsoft 365, Google Workspace, employee onboarding, and managed Windows devices — one structured portal.

Start free assessmentSee pricing
Kocre IT · client portal
The Kocre IT client portal dashboard — account lifecycle, support-request stats, and recent tickets
Helpdesk support Cloud admin Managed Windows devices Business-hours support
Supports the tools small teams already use
Google WorkspaceMicrosoft 365SlackZoomQuickBooksDropboxNotionAdobe
What we do

Four lanes of work, one delivery model.

Every request runs through the same portal, with the same scope and the same audit trail. Quiet by design.

01 · Day to day

Remote helpdesk

Support for everyday computer, software, email, browser, and login issues handled through a structured support process.

Slow computer troubleshootingEmail issuesLogin/password helpSoftware errorsBrowser & app problemsZoom, Teams, Slack support
02 · Account & cloud admin

Microsoft 365 & Google Workspace

Help managing users, accounts, email access, MFA, shared mailboxes, groups, permissions, and basic admin tasks.

New user setupPassword resetsMFA setupShared mailbox helpLicense cleanupEmployee offboarding
03 · Approved devices

Managed Windows devices

Approved Windows computers can be connected to Kocre IT’s secure support system for remote help, inventory, update visibility, and basic health checks.

Remote support accessDevice inventoryStorage & health checksPatch/update visibilitySoftware inventoryBasic monitoring
04 · Employee lifecycle

Onboarding & offboarding

Structured setup and removal of employee access so accounts, devices, and permissions are handled properly.

New hire account setupApp accessMFA setupAccess removalPassword resetsOffboarding checklist
Coverage
Business-hours remote support
Focused support during standard business hours, with urgent or after-hours work reviewed separately.
Onboarding
Fit review before activation
Scope, contacts, approved users, admin access, and devices are confirmed before support goes live.
Delivery
Portal-tracked, not scattered
Requests are tracked in a support workflow instead of disappearing into texts, calls, and random emails.
Approach
AI-assisted, human-supervised
AI may help classify and organize requests, but support actions are reviewed before changes are made.
How it works

How Kocre IT support works.

We do not just send a random download link. Every client starts with controlled onboarding so users, devices, access, and scope are clear before support goes live.

01

Free assessment

Tell us your team size, tools, devices, and current IT problems.

≈ 10–12 minutes
02

Fit review

We confirm whether Kocre IT is the right support fit before activation.

≈ 1–2 business days
03

Onboarding

We set up your portal, confirm contacts, approved users, admin access, and device list.

controlled setup
04

Support agent install

For managed plans, approved Windows devices receive the secure support agent.

approved devices only
05

Support goes live

Your team submits requests through the portal and Kocre IT tracks, responds, and documents the work.

after readiness
Managed devices

How managed device support works.

For managed device plans, approved Windows computers can receive a secure Kocre IT support agent. The agent helps with remote troubleshooting, device inventory, update visibility, basic health checks, and faster support sessions.

What it helps with
  • Remote troubleshooting
  • Device inventory
  • Update visibility
  • Storage and health checks
  • Software inventory
  • Faster support sessions
What it does not mean
  • We do not install it without approval
  • We do not support personal devices unless approved
  • We do not provide 24/7 monitoring by default
  • We do not make major changes without authorization
  • We remove the agent during offboarding/cancellation
With Kocre · without

What changes when small teams stop running their own IT.

Before
After · with Kocre
Support requests
Texts, calls, and random emails
Portal-tracked support requests
Device issues
Handled only after something breaks
Managed Windows device visibility
New employees
Manual, inconsistent setup
Structured onboarding checklist
Departing employees
Access may be missed
Offboarding and access removal
Microsoft/Google admin
Owner guesses settings
Routine admin support
Scope
Unclear expectations
Clear included/not-included rules
Cost
Hiring full-time IT may be too expensive
Predictable monthly support
Pricing

Simple monthly support based on your team size.

Plans are priced per supported user, with managed Windows device support included on Managed Desk and Secure Desk. Standard remote support is included under fair-use rules. Projects, migrations, after-hours emergencies, hardware repair, cabling, and on-site work are quoted separately.

Find your support path
8users
1102550+
Recommended path
Managed Desk
One managed Windows device per user
$712est. / month
Best fitHelpdesk plus managed Windows devices
Setup$499 setup fee
ResponseBusiness-hours support
Everything in Remote DeskOne managed Windows device per userRemote support agentDevice inventoryPatch/update visibility
Start Managed Desk assessment →
Founding Managed Support
Small businesses trying structured remote IT support
$399/ month
$199 setup fee
Start assessment
  • Remote helpdesk
  • Email/account support
  • Microsoft 365 or Google Workspace basic support
  • Managed Windows device support
  • Remote troubleshooting
  • Device health visibility
Remote Desk
Helpdesk and cloud account support
$49/ user / month
$299/month minimum
$199 setup fee
Start assessment
  • Remote helpdesk
  • Email/login support
  • Microsoft 365 or Google Workspace basic admin
  • Software troubleshooting
  • Client portal
  • Business-hours support
Recommended
Managed Desk
Helpdesk plus managed Windows devices
$89/ user / month
$499/month minimum
$499 setup fee
Start assessment
  • Everything in Remote Desk
  • One managed Windows device per user
  • Remote support agent
  • Device inventory
  • Patch/update visibility
  • Basic health checks
  • Employee onboarding/offboarding
  • Monthly support summary
Secure Desk
Managed support plus security hygiene
$129/ user / month
$899/month minimum
$799+ setup fee
Start assessment
  • Everything in Managed Desk
  • MFA review
  • Local admin review
  • Defender/firewall status checks
  • BitLocker/encryption review
  • Monthly risk notes
  • Quarterly access cleanup
Bigger or unusual situation? Teams over ~25 users, mostly Mac/Linux environments, after-hours expectations, heavy compliance, or on-site work get a Custom Review — we quote a tailored scope instead of forcing a standard plan.
Routine remote support is standard. Larger projects, migrations, and implementation work are scoped separately. Review support scope.
Scope

Clear scope. No surprise promises.

Kocre IT is remote-first. Standard support covers routine remote issues. Larger work is reviewed before it becomes a project.

Standard support covers routine remote issues and admin tasks that can normally be handled within 30 minutes.
Fit check

Is Kocre IT the right fit?

Good fit
  • 1–20 users
  • Mostly Windows computers
  • Microsoft 365 or Google Workspace
  • No internal IT team
  • Business-hours support expectations
  • Remote-friendly operations
  • Needs helpdesk, accounts, software, and device support
Not ideal yet
  • Need on-site visits
  • Need 24/7 emergency coverage
  • Heavy compliance requirements
  • Complex servers/networks
  • Mostly Mac/Linux environment
  • Cabling/network installation
  • Full cybersecurity incident response
These situations get a Custom Review — we will tell you honestly whether we are a fit or recommend another path.
About

Built to feel controlled, clear, and operationally serious — not to sound bigger than reality.

Komlan Kouhiko
Komlan Kouhiko
Founder · Kocre IT Services

“I started Kocre IT to give small businesses structured remote IT support without the cost of hiring in-house. The service is intentionally focused: helpdesk, cloud account support, onboarding/offboarding, and managed Windows device support for approved devices. I am building it carefully with real onboarding, a support portal, clear scope, and human-supervised AI. We are early, and I would rather earn trust through process and honesty than inflated claims.”

Founder-led support model

The business is being built by a founder actively shaping the public site, onboarding logic, client portal, admin workflows, and AI-assisted support systems behind the service.

Platform-minded operations

Kocre IT is structured around real systems — tickets, contacts, access, onboarding, launch discipline, and operational visibility — not just homepage copy.

Honest pilot-stage positioning

Where long-term client history is still being built, the brand prioritizes clarity, scope control, and process honesty over inflated claims.

FAQ

Common questions, answered plainly.

No. Kocre IT is currently remote-first. We support approved users, accounts, software, cloud tools, and Windows devices remotely. If an issue requires physical work, cabling, hardware repair, or on-site troubleshooting, we can help guide next steps, but that work is outside standard support.
Next

See if Kocre fits.

Start with a free assessment. We review your team size, tools, devices, and support needs before recommending a plan.

Start free assessment →Review pilot path

Limited founding client spots available for 90-day managed support pilots.