A real helpdesk for small teams without one — submit a request and get structured, accountable help with the everyday IT issues that interrupt your workday.
Your team shouldn’t lose an afternoon to a locked account or a broken mailbox. Our remote helpdesk handles routine issues — typically resolvable within about 30 minutes — through a ticketing portal with clear status updates, AI-assisted triage, and human supervision on every response.
What’s included
Accounts & passwords
Resets, lockouts, MFA help, and permission changes for approved users.
Email & collaboration
Outlook/Gmail issues, shared mailboxes, calendar, and common Microsoft 365 / Google Workspace tasks.
Software & device help
Troubleshooting for approved business apps and managed Windows devices.
Tracked, not lost
Every request is a ticket with history, status, and a first-response target during business hours.
Kocre IT is remote-first and Windows-first, built for small businesses with 1–20 users and no in-house IT team. Support is delivered during business hours through a structured portal with human-supervised AI — fair-use, not unlimited.
Common questions
What is a standard support request?
A routine remote issue or administration task within your agreed environment, such as email troubleshooting, password help, or account changes. A routine issue is not automatically reclassified as a project because it takes more than 30 minutes.
What is a supported user?
A supported user is a person included in the agreed support roster. They do not need a portal login to be covered. Aliases and shared mailboxes are not extra people; additional computers, tenants, licenses and project work are scoped separately.
Do you offer unlimited support?
No. Recurring support follows the agreed scope and fair-use terms. If demand remains unusually high, we review its cause and agree any future service or price change. We do not add surprise retroactive usage charges.
Get a free assessment
A short, no-pressure look at your team, tools, and recurring IT pain points — ending with an honest recommendation.