A real helpdesk for small teams without one — submit a request and get structured, accountable help with the everyday IT issues that interrupt your workday.
Your team shouldn’t lose an afternoon to a locked account or a broken mailbox. Our remote helpdesk handles routine issues — typically resolvable within about 30 minutes — through a ticketing portal with clear status updates, AI-assisted triage, and human supervision on every response.
What’s included
Accounts & passwords
Resets, lockouts, MFA help, and permission changes for approved users.
Email & collaboration
Outlook/Gmail issues, shared mailboxes, calendar, and common Microsoft 365 / Google Workspace tasks.
Software & device help
Troubleshooting for approved business apps and managed Windows devices.
Tracked, not lost
Every request is a ticket with history, status, and a first-response target during business hours.
Kocre IT is remote-first and Windows-first, built for small businesses with 1–20 users and no in-house IT team. Support is delivered during business hours through a structured portal with human-supervised AI — fair-use, not unlimited.
Common questions
What is a standard support request?
A standard support request is a routine remote issue or admin task that can normally be handled within 30 minutes. Examples include password help, email issues, software troubleshooting, account changes, basic device support, and common Microsoft 365 or Google Workspace tasks.
What is a supported user?
A supported user is an approved employee or team member covered by the monthly plan who can receive help with routine remote IT issues, accounts, email, cloud tools, and approved business devices.
Do you offer unlimited support?
No. Kocre IT uses fair-use support. Monthly plans cover routine support within a reasonable usage range. If support volume is consistently above normal plan usage, we may recommend a higher plan or scoped project pricing.
Get a free assessment
A short, no-pressure look at your team, tools, and recurring IT pain points — ending with an honest recommendation.